39bet Privacy Policy —
Your Data With Us
Completely Secure

This Privacy Policy ("Policy") explains how 39bet collects, uses, stores, and protects your personal information. This policy applies to the 39bet.id website, mobile app, and all our digital services.

By using our platform, you are considered to have accepted the terms of this policy. We believe protecting your privacy is both our ethical and legal responsibility. 39bet adheres to international data protection laws and GDPR principles.

39bet collects the following types of information, and the reason for collecting each is clearly stated:

a) Information you provide directly:

• Identity Information: Full name, date of birth, national ID number.
• Contact Information: Email address, mobile number, postal address.
• Account Information: Username, password (encrypted), security question.
• Financial Information: Payment method, Mobile Banking/Nagad number, transaction history.
• KYC Documents: Copy of NID, passport, or driving licence.

b) Automatically Collected Information:

• Device Information: Device type, operating system, browser information.
• Usage Information: Login time, pages visited, betting activity.
• Location Information: Approximate location derived from IP address.
• Cookies & Tracking: Session cookies, preference cookies.

39bet uses your information for the following purposes, each grounded in a lawful legal basis:

• Account Management: Account registration, login, and identity verification.
• Service Delivery: Betting, gaming, payment & withdrawal processing.
• Security Assurance: Prevention of fraud and money laundering.
• Customer Support: Handling complaints, queries, and issue resolution.
• Legal Compliance: Generating reports for regulatory authorities.
• Personalization: Customising services according to your preferences.
• Notifications: Sending promotions, bonuses, and important updates.

39bet does not sell your personal data. However, there are specific circumstances under which information may be shared:

• Payment Providers: For payment processing (Mobile Banking, Nagad, etc.) — only the minimum required information.
• Identity Verification Services: With licensed institutions for KYC processing.
• Legal Authority: When required by court order or regulatory obligation.
• Technology Partners: For technical operation of our services — strictly under NDA agreements.

A Data Protection Agreement (DPA) is always signed before any data is shared with third parties. 39bet ensures that all partners maintain the same standard of security that we do.

39bet uses industry-leading security technologies to protect your data. Our multi-layered security framework is outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Passwords are hashed using the bcrypt algorithm — no one can view them.
• Two-Factor Authentication (2FA): An extra layer of security at account login.
• Firewall & IDS: Real-time unauthorized access detection system.
• Regular Audits: Independent security audits conducted every three months.
• Data Backup: Encrypted backups stored across multiple secure locations.

We do not retain your data longer than necessary. Below are the retention periods for each data type:

Once the retention period expires, data is permanently deleted using secure methods.

Under GDPR and international privacy laws, you have the following rights. 39bet fully respects and upholds each of them:

• Right of Access: You can request to see what personal information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information at any time.
• Right to Erasure: You can request your data to be deleted, unless retention is required by law.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You can receive your data in a portable format.
• Right to Object: You can object to the use of your data for marketing purposes.

To exercise any of your rights [email protected]. We will endeavour to respond within 30 days.

39bet uses various types of cookies to enhance your browsing experience. Below is an overview of each cookie type and its purpose:

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain parts of the site to function incorrectly.

39bet's services are strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age verification is in place at the point of registration.
• Any account found to belong to a minor will be terminated immediately.
• All their data will be securely deleted.
• Parents or guardians may request the closure of a minor's account.

39bet may update this Privacy Policy as needed. For any significant changes:

• A notice will be sent via email or the platform at least 30 days in advance.
• The date of any changes will be updated at the top of this page.
• Significant changes may require your renewed consent.
• Archived versions of previous policies are available upon request.

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us through the following:

• Email: [email protected]
• Live Chat: Available 24/7 via website or app.
• Response Time: Typically within 48 business hours.