Responsible Gaming

Let Gaming Be Fun,
Not sure — 39bet's
Commitment

39bet believes responsible gaming is not just a policy — it's our culture. We want every member to enjoy our platform in a healthy, controlled, and fulfilling way.

39bet's Responsible Gaming Commitment
Our 5 Core Commitments
  • Deposit Limit: You decide how much you spend
  • Cooling-Off Period: Take a break of 1–30 days whenever needed
  • Self-Exclusion: Account suspension from 6 months to permanent
  • Real-Time Tracker: Spending & Time Monitoring
  • 24/7 Support: Support is always available in Bengali
Licensed 18+ Verified RG Certified

Protection Tools

6 Powerful Responsible Gaming Tools

All these tools are available free of charge on your 39bet account — activate them at any time.

Set Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it takes effect immediately.

How to Activate: Account Settings → "Security" → "Deposit Limit"
Loss Limit

Betting will automatically stop once you've reached a set loss amount. Protect your budget the smart way.

How to Activate: Account Settings → "Limits" → "Loss Limit"
Session Time Limit

Set a time limit for each gaming session. You'll receive an automatic alert or be logged out when time is up. Stay in control of your time.

How to Activate: Account Settings → "Session Time Control"
Cooling-Off Period

Take a temporary break of 1 to 30 days. Your account will be locked during this period. Use the time to focus on family or work.

How to Activate: Contact Support or go to Settings.
Self-Exclusion

Keep your account closed for anywhere from 6 months to permanently. Once activated, it cannot be reversed before the period ends.

How to Activate: Email us at [email protected]
Real-Time Spend Tracker

View your total spending, wins, and losses in real time. Always make decisions based on the facts.

Where to find it: Account Dashboard → "My Statistics"
Warning Signs

How do you know when you need help?

Problem gambling comes with specific warning signs. If any of the following apply to your life, please seek help.

If you're experiencing these signs, please Support Team's reach out for help. Seeking support takes courage.
Emergency Help
Live Chat — 24/7
1
Chasing losses by continuing to play to win back money

Repeatedly depositing after a loss with the mindset of "I'll win this time" is a dangerous pattern.

2
Hiding it from family or friends

Lying about or hiding your gaming habits is a sign of underlying stress.

3
Using money meant for bills or household expenses on betting

Using money meant for essential expenses on gaming is a sign of a serious problem.

4
Feeling restless or irritable when not playing

Feeling restless, irritable, or anxious when not gaming is a sign of dependency.

5
Impact on work or studies

Gaming affecting your productivity or daily responsibilities.

6
Betting with borrowed money or taking out loans to play

Borrowing money or selling assets to fund betting is one of the most serious warning signs.

Self-Assessment

How healthy are your gaming habits?

Answer the short questions below. This is not a medical assessment — it's simply a tool to help you stay aware.

Progress Question 1 / 6
Have you ever bet more than your set budget?
1/6
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Results

Limit Setting Guide

Responsible Gaming Limits Table

Below is a detailed comparison of 39bet's responsible gaming tools.

Tool Name Range / Options Effective Period Can it be cancelled? Recommended for
Daily Deposit Limit ৳500 – ৳50,000 Immediate After 24 hours For Everyone
Weekly Deposit Limit ৳2,000 – ৳2,00,000 Immediate After 7 days For Everyone
Loss Limit Any amount Immediate After 48 hours Cautious Player
Session Time Limit 30 minutes – 8 hours From the next session At Any Time For Everyone
Cooling-Off Period 1 Day – 30 Days Immediate Not before the period ends Need a break
Self-Exclusion (Short-Term) 6 months – 2 years Within 24 hours Not before the period ends In serious cases
Permanent Self-Exclusion Indefinitely Within 24 hours Cannot be cancelled In serious cases
Step by Step

How to Activate Responsible Gaming Tools

Set up your protections in just a few simple steps. You can make changes at any time.

A delay period applies when increasing a limit. However, any reduction to a limit takes effect immediately.
1
Log in to your account

Log in to your account on the 39bet.id website or mobile app.

2
Click on the profile icon

Click on your profile icon at the top right of the screen.

3
Go to the "Responsible Gaming" section

Select "Security & Limits" or "Responsible Gaming" from the menu.

4
Choose Your Tools

Set a deposit limit, loss limit, or session time — whatever you need.

5
Enter amount or time

Enter your limit or time preference and click "Save".

6
You will receive a confirmation email

A confirmation message will be sent to your registered email. Your tools will then be activated.

Responsible Gaming — The Core Philosophy of 39bet

Online gaming and betting are a form of entertainment — much like going to the cinema or watching a sport. But like any leisure activity, it's important to enjoy it in moderation. 39bet has always believed that Responsible Gaming This is not merely a legal requirement — it is our ethical commitment to our members.

When Does Gaming Become a Problem?

Everyone knows that gambling carries financial risk. But many people don't realize when a fun habit is turning into a problem. Generally, when gaming no longer feels enjoyable and starts to feel like a compulsion — that's when you need to take notice. Experts warn that problem gambling can have a serious impact on family relationships, financial stability, and mental health.

Keep in mind: Gaming is always meant for entertainment — not as a source of income. Before every session, ask yourself: "Am I playing for fun?"

Special Tips for Bangladeshi Gamers

Online gaming is growing rapidly in Bangladesh. Cricket betting, in particular, is an exciting experience for many. However, it's important to avoid some common mistakes:

  • Never treat betting as a primary source of income.
  • Never use money meant for household expenses or your children's needs on betting.
  • Avoid placing large bets on impulse after a loss.
  • Have an open conversation with your family about your gaming habits.
  • Late-night gaming sessions are harmful to both your body and mind.

How does 39bet ensure responsible gaming?

39bet doesn't rely on tools alone to promote responsible gaming — we actively monitor for problematic gaming patterns. Our AI-powered system automatically detects unusual gaming behaviour and reaches out to the members concerned. Additionally, every member's responsible gaming status is reviewed on a regular basis.

We believe a happy and mentally healthy player is our best member. That's why we're with you every step of the way — not just when you're winning, but whenever you need support.

18+ Age Verification — Strict Policy

39bet follows a strict age verification process to protect minors from gambling. Age verification is mandatory at registration, and identity is confirmed via national ID during KYC. Any account found to belong to a minor is closed immediately, with all balances refunded.

Gaming Budget Planning Tips

  • Set a monthly entertainment budget — just like you'd set aside money for cinema or other entertainment.
  • Only play with money you can afford to lose — not money set aside for savings or essential expenses.
  • Set a budget before each session — and once it's up, call it a day.
  • Withdraw a portion of your winnings — don't stake it all again; keep some fun in it.
  • Accept your losses — Don't try to chase your losses the next day.
Emergency Help: If you feel that gaming is having a negative impact on your life, contact us today or activate Self-Exclusion. We'll help you — no judgment, no questions asked.
FAQ

Responsible Gaming FAQs

Yes, your deposit limit can be increased, but it will only take effect after a 24-hour delay. This delay is intentional to prevent impulsive decisions. Decreasing your limit takes effect immediately.

Your wallet balance remains safe throughout any self-exclusion period. Withdrawals can be made once the exclusion period ends or after KYC verification is complete. For urgent matters, contact us at [email protected].

Direct family exclusion requests cannot be accepted, as we are obligated to protect the account holder's privacy. However, if a family member shares their concerns with us, we will reach out to the person involved.

During a Cooling-Off Period, betting and gameplay will be suspended; however, any previously won funds can still be withdrawn. Submit your withdrawal request via Live Chat or email.

Registration by anyone under 18 is strictly prohibited. If a member is found to be underage during KYC verification, their account will be closed, all bets voided, and deposits refunded.
Safe Gaming

Play Responsibly, Win Happily

Over 500,000 39bet members play responsibly every day. Join them — safely and happily.

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Responsible Gaming
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