39bet FAQ —
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on the login page Click the "Forgot Password?" link. A reset link will be sent to your registered email address. The link is valid for 1 hour. Set your new password and log in. Please note: 39bet will never ask for your password over the phone.

KYC (Know Your Customer) is the identity verification process. You must complete KYC before making your first withdrawal. Required documents:

• Photos of both sides of your National ID (NID) or passport
• Selfie (with ID)
• Bank statement (if required)

Verification is typically completed within 24–48 hours.

No Only one account per person is allowed. Creating multiple accounts will result in all accounts being closed, and all bonuses and winnings may be forfeited. This rule ensures fair gaming for everyone.

First, check your spam or junk folder and wait 5 minutes. If you still haven't received it, request a resend from Account Settings. Make sure you entered the correct email address during registration. If the issue persists, contact us at [email protected].

To close your account, email [email protected] or contact us via live chat. Please ensure your wallet has no remaining balance beforehand. For self-exclusion, Responsible Gaming View page.

To change your email or mobile number, contact support — KYC verification will be required. Name changes are restricted to correcting typing errors only. Your password can be changed directly from Account Settings.

• Mobile Banking / Nagad / Rocket: Minimum ৳500, maximum ৳50,000 (per transaction)
• Bank Transfer: Minimum ৳1,000 — Maximum ৳5,00,000
• Crypto: Minimum equivalent of $10

Your daily maximum deposit depends on your account's verification level.

• Mobile Banking / Nagad / Rocket: Typically 5–30 minutes
• Bank Transfer: 1–4 hours (during banking hours)
• Crypto: After network confirmation (15–60 minutes)

If more than 1 hour has passed and the balance hasn't arrived, please contact support with your transaction slip.

Free 39bet charges no additional fees on deposits. However, your mobile banking provider's own transaction charges may apply (e.g., Mobile Banking's Send Money fee). These are deducted according to your payment provider's own policy.

Yes. If a deposit fails, the amount will be automatically returned to your source within 24 hours. If not, email [email protected] with your transaction ID and we'll resolve it within 24 hours.

• Mobile Banking / Nagad / Rocket: Minimum ৳500
• Bank Transfer: Minimum ৳1,000
• Crypto: Minimum equivalent of $10

Your daily withdrawal limit depends on your account verification level and wagering completion status.

Common reasons:

• KYC verification not completed
• Bonus wagering requirements not met
• Bank/mobile number does not match the account on record
• Suspicious activity detected

Contact [email protected] to find out why your request was declined.

No, bonuses cannot be withdrawn directly. Every bonus comes with a wagering requirement. For example, a ৳1,000 bonus with a 5x wagering requirement means you must wager ৳5,000 before you can make a withdrawal. See details in the Terms & Conditions available.

Yes! Log in every day to earn a Daily Loyalty Bonus. Log in 7 days in a row and receive a special reward at the end of the week. Plus, earn loyalty points on every bet — redeemable for bonuses later. On the Promotions page View all offers.

Invite a friend using your unique referral link or code. Once they register and make their first deposit, you'll receive a ৳1,000 referral bonus. This bonus carries a 2x wagering requirement. Multiple referrals from the same device or IP address will not be accepted.

The wagering requirement refers to how many times you must bet with your bonus before you can withdraw it. Example: a 5x wagering requirement on a ৳1,000 bonus means you must place a total of ৳5,000 in bets. Some games contribute 100% towards the wagering requirement, while others contribute less. See details Terms & Conditions View.

Any unused bonus will be automatically removed from your wallet once it expires. However, any winnings earned and wagering requirements completed using the bonus can still be withdrawn. Activation details and expiry terms are specified in each offer's terms and conditions.

39bet offers 1,000+ Live Casino games:

• Table Games: Roulette, Blackjack, Baccarat, Poker
• Slot Games: Classic, Video Slots, Megaways
• Live Dealer: Play live with real dealers
• Bingo & Lottery

Bet amounts vary by game. Generally:

• Sports Betting: Minimum ৳50
• Slot Games: Minimum ৳10
• Live Casino: Minimum ৳100
• Poker: Varies by table

Yes, most slots and table games offer a demo mode. Once your account is created, you can explore games for free in demo mode. Demo mode is not available for Live Dealer games or Sports Betting.

Go to the Sports Betting section and select the "Live" tab. You'll see all ongoing matches with real-time odds. Place your bets on available markets while the match is in progress. Since odds change rapidly, quick decisions are essential.

Warning 39bet will never ask for your password, OTP, or banking details over the phone, WhatsApp, or social media. Anyone requesting such information is attempting to defraud you. Report it immediately at [email protected].

Quick steps:

• Change your password immediately
• Email [email protected] and request a temporary account lock
• Change linked mobile number
• Enable 2FA

Our security team will investigate promptly.

You'll need to enable "Install from unknown sources" on your Android device. Steps: Settings → Security → turn on "Unknown Sources". Then reinstall the APK file. On Android 10+, go to "Install Unknown Apps" in Settings and grant permission to your file manager.

When a new update is available, you'll see a notification automatically the next time you open the app. Download Page Download and install the latest version — installing over the old app will keep your data intact.

Go to Account Settings → "Responsible Gaming" → "Deposit Limit". Set your daily, weekly, or monthly limit. Decreases take effect immediately. Increases are subject to a 24-hour delay.